Shipping Policy

Last updated: [Month Day, Year]

Each order is prepared and packed with care. The following terms explain processing, delivery, tracking, and the passage of parcels from the House to their keepers.

Where We Ship

We currently ship to [United States only / list of regions]. International availability, where offered, may exclude certain botanicals, oils, ritual materials, fossils, crystals, or other restricted goods. The customer is responsible for confirming that an item may lawfully enter the destination country or region.

Processing Times

Ready-made orders are ordinarily prepared within [number] business days. Made-to-order, bespoke, or commissioned cabinets may require [time range] before dispatch. Processing estimates do not include weekends, holidays, carrier delays, or the time required for delivery. If several items are ordered together, they may be held until the complete order is ready or sent separately at our discretion.

Rates, Tracking, and Delivery

Shipping charges are calculated [at checkout / according to the method you choose]. When tracking is available, a confirmation will be sent to the email address supplied at checkout. Delivery dates are estimates rather than guarantees, and carrier delays are beyond our direct control.

Address Accuracy and Returned Parcels

Please inspect the shipping address before placing an order. If an address must be corrected, contact us promptly; changes cannot be guaranteed after dispatch. Parcels returned because of an incomplete address, refusal, non-collection, or other customer-related delivery issue may require payment of additional postage before they are sent again.

Loss, Damage, and Theft

Report visible damage, missing contents, or an incorrect item to [customer-service email] within [number] days of delivery, with the order number and clear photographs. Keep all packaging while the matter is reviewed. For parcels marked delivered but not received, first check the surrounding property, household members, neighbours, and the carrier. We will assist with a carrier inquiry where possible, but replacement or refund for theft after confirmed delivery is [not guaranteed / handled according to the terms you choose].

International Duties and Customs

International customers are responsible for customs duties, import taxes, brokerage fees, and delays imposed by local authorities. These charges are not included unless expressly stated at checkout. Orders returned because duties were unpaid may be refunded only after return, less original shipping, return costs, and any non-recoverable fees.

Questions

Shipping questions may be sent to [customer-service email address] before an order is placed.